MemoryPrints is a service brought to you by Cabinet UK Ltd that enables you to purchase photographic quality digital reproductions from collections owned by museums, art galleries, photographers, libraries and other institutions. Using this website you can place orders for prints, canvases, framed prints and framed canvases.

Your email address is used for two purposes. It acts as your Username when you register and log into the site, and it is used to send you confirmation of any orders you place.

The collection is split up into a number of categories and these are clearly displayed on the left of the screen. Click on a category to view the relevant sub-categories, then select one sub-category to browse through the images it contains. Using the list of categories on the left of the page you can jump from one category to another at any time.

On the right side of the home page will see a number of featured collections. Clicking on any one of these will allow you to browse groups of pictures that we consider to be of special interest.

On the left near the top is a keyword search facility allowing you to quickly find images based on a particular word such as the artist's surname.

Also on the left near the top is the 'search by colour' feature. Click on this to reveal a grid of red colour options. Underneath the grid is a colour slide-bar which can be adjusted to select colours other than red. Once you find the colour you want to search for click on the relevant square.

Suppose you want to search on the name François but don't know how to type in a 'ç'. Don't worry, just enter the word as if the special characters had been replaced by their ordinary equivalents. In this example you'd enter 'Francois' and our search engine would take care of the rest.

You do not need to register on the site to place an order. However, to save you having to re-type these details every time you place an order you can register, and we will store these details on our secure server. When you return to the site you only need to enter your email address and password to retrieve these details. We don't store your credit card details. There are some features on the site, like My Gallery and Sending E-cards that will require that to register so that we can store the relevant details required to manage the features.

You must have cookies enabled in your browser settings to use MemoryPrints.

The MemoryPrints site uses cookies to maintain "state". Put simply cookies are used so that the web server knows that you, as opposed to someone else on another computer, clicked on a particular link to request a particular page. This means that the server can serve up pages that contain the correct information for you, rather than for the other user who clicked the same link.

Suppose you had searched for images using the keyword "London" and another user had searched on "Paris". After viewing the first page of thumbnails you click the "Next" navigation button to see the next page of thumbnails. Without cookies the server wouldn't know that it was you who had clicked the link and to serve up the next page of London thumbnails rather than Paris thumbnails.

On the Image Details screen you will see various BUY buttons to the right of the screen for the different products available. Select the type of product that you would like to purchase. Using the drop-down menus beside each product select the options and the quantity that you want to order. As you change the options or quantity of products the price will change to suit. Once you are happy with the options and price click on the adjacent ADD TO BASKET link. There are over 10 different frame moulding choices and when purchasing a framed print (not framed canvas) you can choose whether to have a mount of not (matting in US).

Orders can be placed in the following 3 currencies:

£ UK (GBP)
$ United States (USD)
€ European Union (EUR)

Simply select your currency of choice, using he drop-down list in the top right corner of the screen, at any stage of your purchase and the currency will change to suit.

For orders being delivered inside the EU the majority of prices shown within this site are inclusive of VAT, and where it is stated that VAT is not included this will be added to your order at the rate pertaining at the time of contract. VAT is not added to orders being delivered outside the EU.

Currently this site accepts the following card types: Visa, Mastercard, Discover, Maestro. You can also make payment using PayPal if you have a PayPal account.

This site uses PayPal to process payments, including card payments.

The PayPal system uses secure technology to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Thawte, this ensures that no third parties can impersonate PayPal to obtain secure information.

Transaction Security
The transfer of all transaction details from this site to PayPal is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper
Any communication between the customer and PayPal is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.

Sophisticated antifraud measures are also in place as part of the PayPal system.

Data Storage
All data stored on PayPal systems is held on encrypted and highly secured databases. PayPal actively implement antifraud risk models and fraud-detection on their systems. For more information about PayPal security please visit PayPal's Security Center.

When you place an order you will be sent a confirmation email. This email is usually sent straight away and will arrive in your In Box the next time you check your mail.

Should you need to contact Customer Services regarding a particular order please quote the Order Number which is displayed here and also in the confirmation email you will have been sent.

The MemoryPrints site is based in the UK but ships internationally.

It is important to us that our products are delivered to you quickly and in excellent condition. We use tested secure packaging that provides protection to our products. Print sizes below A3 are despatched in rigid flat envelopes. Prints sized A3 or larger, and rolled canvases, are despatched in cardboard poster tubes. Frames and stretched canvases are bubble wrapped and despatched inside a bespoke rigid box.

Standard prints are shipped by first class post for UK orders, and Air Mail for overseas orders. Art Prints, Canvas Prints and Framed prints are shipped by either special delivery post or by courier. For special delivery and courier deliveries you should specify a delivery address where someone can sign for the delivery.

Most print orders are shipped between 24 and 72 hours after your order was placed. The delivery times will depend on the contents of your order. Orders for standard prints up to A2 in size are normally printed and despatched within 1 business day, however, due to varying demand you should allow 4 working days for your order to be despatched, especially at peak times such as Christmas. Orders for large format prints (A1 & A0), Art Prints, or Canvas Prints will usually be shipped within 5 days but you should allow up to two weeks for delivery. For shipping outside the UK, but within the EU, allow a week from despatch to delivery. Shipping outside of the EU can take anything from one week to two weeks.

Shipping costs will depend on the size, type and number of products ordered as well as the final destination of the order:

Prints
UK - between £2.00 and £7.00
EU - between £2.50 and 13.50
Outside EU - £4.25 and £17.50

Rolled Canvases
UK - between £4.00 and £15.00
EU - between £5.00 and £35.00
Outside EU - between £7.50 and £35.00

Stretched Canvases
UK - between £15.00 and £15.00
EU - between £35.00 and £50.00
Outside EU - between £45.00 and £90.00

Frames
UK - between £15.00 and £15.00
EU - between £35.00 tand £50.00
Outside EU - between £100.00 and £100.00

The original images available in the collection come in all shapes and sizes. When you choose a particular print size, say 10" x 8" (254mm x 203mm), the original image will be scaled to fit within a 10" x 8" (254mm x 203mm) print without cropping or otherwise distorting the picture. This gives you the most faithful reproduction but it means that different pictures will have different amounts of border or white space around the edges. This effect is shown on the Choose a Product screen which gives an accurate portrayal of how the image will fit on different print sizes. The paper and image dimensions are both displayed on screen.

Standard prints are very similar to photographic prints, they are printed on photographic paper and can be ordered in either a gloss or satin finish. The satin finish is not a true matt finish, and has a slight shine to it. If you intend to frame your print behind glass then we recommend that you select the satin finish so that you get less light reflection from the print/glass. Art paper prints are printed on a thicker paper than the standard prints, which has a slight texture to it and gives the picture the feel of a water colour painting. The finish is close to a matt finish. The print is produced using Giclée inks, which makes the colours slightly more vibrant than the standard prints.

Canvases come either stretched over a wooden frame ready to hang on a wall or rolled up if you prefer. If ordering from outside the UK the postage and packaging costs will be much less if you purchase the canvas rolled and you will save money by having it stretched locally once you receive it.

We offer sizes in 0.25m increments, starting at 0.5m (these increments being the length of the longest side of the image). If an image has say an aspect ratio of 4:3 (width to height) and you wanted to buy a 1.00m canvas, then the image size on the canvas would be 1.00m wide by 0.75m high.

Rolled canvas prints are shipped with a 75mm white space around the image to enable you to get it stretched properly. The largest rolled canvas print we currently produce is 1.25m x 0.95m.

Stretched canvas prints are shipped using 25mm stretcher bars for A4 size canvases and 35mm stretcher bars for the larger size canvases. The image is printed with a white border so that it is this white canvas that is wrapped around the edge of the stretcher bars. The larger sizes have a crossbar. The largest stretched canvas print we currently produce is 1.25m x 1.00m.

Frame details can be viewed by clicking on the "View frame detail" information button under the frame selector. Clicking on the button opens a panel showing a close-up of the moulding, a section view of the moulding and a brief desciption of what types of image the moulding is best used with.

Because MemoryPrints uses the latest print-on-demand digital technology all the images you see on this site are always available at the sizes displayed on the Choose a Product screen. It is possible that some images may not be available at the normal range of print sizes (for example if the original is very small it may not be possible to produce a high quality reproduction at a large size). Where this is the case the available sizes will be displayed on the Choose a Product screen.

If for some unforeseen reason a particular order cannot be fulfilled you will be contacted by Customer Services and a full refund issued.

Please contact our Customer Services department using the details provided below.

When your order has been printed and despatched from the lab you will be sent an email confirming that this has happened.

MemoryPrints is a London based service that specialises in printing images on-demand. We provide a service to collections and as such have no specific knowledge about the images themselves. If you have any questions regarding the service or your order please contact our Customer Service Department via:

From UK: FreePhone 0800-085 3440
Outside UK: +44 20-7253 9912
e-mail support@memoryprints.com
NB please quote www.memoryprints.com

The Call Centre opening hours are:
10:00 - 18:00 GMT Monday-Friday
Closed Saturday, Sunday and Public Holidays

If after contacting Customer Services you need to return prints, please send them to the address below:
MemoryPrints Returns
Cabinet UK Ltd
Holborn Studios
49/50 Eagle Wharf Road
London
N1 7ED
United Kingdom

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Don't worry we can send you your password in an email. Go to the login screen and click the FORGOTTEN PASSWORD? link. Enter your email address on the screen that appears and click on the SEND REMINDER button. Your password will be sent to you straight away.

Log in and go to the MY ACCOUNT section. You can edit your email address or password by completing the relevant details and clicking on SAVE LOGIN DETAILS.

To edit existing billing or delivery addresses click on the EDIT BILLING ADDRESS or EDIT DELIVERY ADDRESS links that appear beside the addresses. Type the changes you require and save them by clicking the SAVE ADDRESS link. Changes will only affect future orders, not orders you've already placed.

To add a new delivery address click on the ADD NEW DELIVERY ADDRESS link that appears beside the addresses. Type the changes you require and save them by clicking the SAVE ADDRESS link.

If you want to change the delivery address on an existing order please contact us asap so that we can change it before it si shipped.